Venus Optics Laowa OOOM 25-100mm T2.9 Cine Lens

Our Return Policy: It's really simple.

If you are not happy with the cameras or camera lens you bought, we'll take it back as long as it is within 14 days of when you got it and it is not a special ordered item.

If it's brand new and unopened, we'll give you a refund with with a 20% re-stocking fee deducted from the refund . The only times we don't accept a return is if it is used or damaged by you or if the product is returned incomplete.

If the fault is on us (mixed up, faulty on arrival), we'll of course pay for return shipping.

How to return?

1. Wrap up your unwanted product.


2. Contact us and we'll email you a form


3. Follow the simple instructions on the form.

Simple, easy, no rocket science. Just good common sense.

The Full Terms:

You do not have to give a reason to return your order if all of the are true:

• You requested the return within 14 days after delivery


• You have NOT opened the packaging


• You have NOT used the product in any way


• The item is not a special ordered item (stock ordered upon request), product, pre-paid value cards gift .

Refund Requirements:

All of the following conditions must be met for us to issue you a 20% re-stocking fee deducted from the refund:

• Item is returned to us within 14 days after delivery


• A return form is attached to your return with a valid RAN (Return Authorisation Number)


• You have not opened the packaging of the products


• You have not used the product in any way


• You have not damaged the packaging


• Item returned is not a special order item (stock ordered upon request), product, pre-paid value cards gift cards.

Items that cannot be returned:

• The package of the product is opened


• The package of the product is damaged


• Any item more than 14 days after delivery


• Any product that is missing number


• Software that is opened


• items


• Special Order items (items with "Stock ordered upon request" status)


• Underwater equipment that has been submerged


• Consumables that have been opened


• The item you brought isn’t camera or lens

We also reserve the not to accept a :

• There are signs of being used


• There are signs of being damaged


• Product returned incomplete 

Other Notes:

• You must pay for postage and insure the product against loss or damage during its transit to us


• Refund will be processed within 10 days after we received the returned item(s)


• Refund must be made by the original payment method you used (e.g. to the credit card you used for placing the order)


• You must NOT accept if the packaging has been damaged


• You must report any missing item/accessory within 2 days after delivery

We reserve the right to change this policy at any time.