Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Our Return Policy: It's really simple.
If you are not happy with something you bought, we'll take it back as long as it is within 14 days of when you got it and it is not a special ordered item.
If you opened it or damaged the packaging, we'll still take it back but we'll charge a 15% re-stocking fee. If it's brand new and unopened, we'll give you a full refund. The only times we don't accept a return is if it is used or damaged by you or if the product is returned incomplete.
If the fault is on us (mixed up, faulty on arrival), we'll of course pay for return shipping.
How to return?
Wrap up your unwanted product.
Contact us and we'll email you a form
Follow the simple instructions on the form.
Simple, easy, no rocket science. Just good common sense.
The Full Terms:
You do not have to give a reason to return your order for a full if all of the are true:
You requested the return within 14 days after delivery
You have NOT opened the packaging
You have NOT used the product in any way
The item is not a special ordered item (stock ordered upon request), product, pre-paid value cards gift .
Full Refund (No Re-stocking Fee) Requirements:
All of the following conditions must be met for us to issue you a full refund:
Item is returned to us within 14 days after delivery
A return form is attached to your return with a valid RAN (Return Authorisation Number)
You have not opened the packaging of the products
You have not used the product in any way
You have not damaged the packaging
Item returned is not a special order item (stock ordered upon request), product, pre-paid value cards gift cards.
15% Re-stocking Fee:
We will accept with a 15% re-stocking fee deducted from the refund, if
The package of the product is opened, OR
The package of the product is damaged
Items that cannot be returned:
Any item more than 14 days after delivery
Any product that is missing number
Software that is opened
Special Order items (items with "Stock ordered upon request" status)
Underwater equipment that has been submerged
Consumables that have been opened
We also reserve the not to accept a :
There are signs of being used
There are signs of being damaged
Product returned incomplete
You must pay for postage and insure the product against loss or damage during its transit to us
Refund will be processed within 10 days after we received the returned item(s)
Refund must be made by the original payment method you used (e.g. to the credit card you used for placing the order)
You must NOT accept if the packaging has been damaged
You must report any missing item/accessory within 2 days after delivery
You may also like
Free delivery for most orders
14 Days Return
Return within 14 days for a refund, no questions asked.